Support
We’re here after you unbox
Shipping, returns, and answers — stub copy for the framework. Replace emails and policies with Beautnexa finals.
Shipping
Standard DTC shipping stub: 3–7 business days after dispatch within the contiguous US. Free shipping promo line mirrors homepage announcement. International rates TBD by Beautnexa.
Returns
30-day satisfaction window stub for unopened / lightly tested units. EMS hygiene rules may limit returns after extended skin contact — finalize with counsel. DOA exchanges prioritized.
Contact
Email: service@beautnexa.com (placeholder)
Hours: Mon–Fri 9:00–18:00 (local)
Product: ContourLift Essential Face Mask
FAQ
Support questions
Where is my order?
Framework stub — connect to your fulfillment emails. Customers should receive a carrier tracking link once the ContourLift package ships.
The remote won’t pair / power on
Charge the system, confirm the mask battery has charge, reselect mode from the remote, and retry at intensity 1. If LEDs stay dark, contact support with your order ID.
Skin redness after a session
Mild transient pinkness can occur. Reduce intensity, shorten the next session, and ensure gel coverage. Stop use and seek medical advice if irritation persists.
Can I travel with ContourLift?
Yes — pack mask, modules, and remote in a dry pouch. Carry-on recommended. Battery is small (70mAh); still follow airline power-bank rules for any separate packs.
Warranty stub
Beautnexa limited warranty length TBD. Keep proof of purchase. Unauthorized repairs void coverage.
