We are here to make your shopping experience with beautnexa as seamless as possible.

 

Whether you need help choosing beauty products or have questions about an existing order, our customer support team will be happy to assist you.

 

How We Can Help

Please contact us regarding:

 

Product information and specifications

 

Order confirmations and status updates

 

Shipping and delivery enquiries

 

Damaged, defective, missing, or incorrect items

 

Returns and refunds

 

Payment-related questions

 

Privacy requests or other customer-service concerns

 

Existing Orders

When contacting us about an existing order, please include:

 

Your order number

 

The email address used at checkout

 

A brief description of your enquiry

 

This information will help us locate your order and assist you more efficiently.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

 

Please include clear photographs or videos of the product, the issue, the original packaging, and the shipping label so that we can review your request.

 

Returns

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and designated return address.

 

Items returned without prior authorization may not be accepted or processed.

 

Business Information

beautnexa is owned and operated by Chengdu Xiaoenming Technology Co., Ltd.

 

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through beautnexa.

 

Brand Name: beautnexa

Company Name: Chengdu Xiaoenming Technology Co., Ltd.

Registered Address: Floors 16 and 28, Unit 2, Building 1, No. 1666 Longmian Street, Chenghua District, Chengdu, Sichuan, China.

Store Address: 9602 4th Ave, Brooklyn, New York 11209, United States.

Website: https://beautnexa.com

Email: service@beautnexa.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

 

We aim to respond to customer inquiries within 1-2 business days.