Frequently Asked Questions

beautnexa is owned and operated by Chengdu Xiaoenming Technology Co., Ltd.

 

How do I place an order?

Select your preferred beauty product, choose any available shade, size, or other options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

 

An order confirmation will be sent to the email address provided at checkout.

 

Can I change or cancel my order?

Contact us as soon as possible at service@beautnexa.com.

 

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after the order has entered processing or shipment preparation.

 

How can I track my order?

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.

 

Please allow several business days for the carrier to update the tracking status after a shipping label has been created.

 

When will my order arrive?

Orders are generally processed within 1–3 business days after payment confirmation.

 

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. International delivery times vary by destination, carrier, customs processing, and local conditions.

 

Please review our Shipping Policy for complete information.

 

How do I choose a beauty product or shade?

Review the product description, available shades, finish, size, and usage information before ordering. Use any shade descriptions or swatches provided to help compare options.

 

If you need more product details, contact us before placing your order.

 

Will the shade or finish look exactly like the photos?

We aim to display shades, finishes, and product details accurately. However, appearance may vary due to screen settings, lighting, and photography. The appearance of a cosmetic product when applied can also vary with your natural skin tone and application method.

 

Where can I find ingredients and product suitability information?

Check the product page and product packaging for the ingredient list, intended use, and any stated suitability information.

 

If the information you need is not shown, contact us before ordering. Suitability can differ between individuals; do not assume every product is suitable for every skin type.

 

How should I use and store beauty products?

Follow the directions, warnings, storage instructions, and any expiry or period-after-opening information provided on the product packaging.

 

Keep containers closed when not in use and store products as directed. Follow the cleaning and care instructions supplied with beauty tools and accessories.

 

What if my order arrives damaged or incorrect?

Contact us as soon as possible and provide:

 

Your order number

 

A description of the issue

 

Clear photographs or videos of the product

 

Photographs of the original packaging and shipping label

 

Please retain the product and packaging until we have reviewed your request.

 

How do I request a return?

Contact us at service@beautnexa.com within 30 calendar days after delivery and before sending any item back.

 

If your return is approved, our customer support team will provide the appropriate return instructions and designated return address. Unauthorized returns may not be accepted.

 

Please review our Return & Refund Policy for complete eligibility, shipping-cost, and refund information.

 

How will I receive my refund?

After an eligible return has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.

 

Your bank or payment provider may require additional time to display the refund.

 

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location, currency, device, and payment provider.

 

Business Information

Brand Name: beautnexa

 

Company Name: Chengdu Xiaoenming Technology Co., Ltd.

 

Registered Address: Floors 16 and 28, Unit 2, Building 1, No. 1666 Longmian Street, Chenghua District, Chengdu, Sichuan, China.

Store Address: 9602 4th Ave, Brooklyn, New York 11209, United States.

Website: https://beautnexa.com

 

Email: service@beautnexa.com

 

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

 

Still Need Help?

For product, order, shipping, payment, return, refund, or privacy questions, contact beautnexa customer support:

 

Email: service@beautnexa.com

 

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

 

We aim to respond to customer inquiries within 1-2 business days.